Returns & Refunds
We hope you love your VELTRIX order. If you're not completely satisfied, you can return eligible items within 14 days of receiving your order.
Return Conditions
Items must be unworn, unused and in their original condition, with all original tags and packaging attached. Items that show signs of wear, washing, damage, odour or have had tags removed may not be accepted.
How to Make a Return
To request a return, contact us at info@veltrixactivewear.com with your order number and the item(s) you would like to return. We will provide you with the next steps and return instructions.
Please do not send items back without first contacting us.
Return Shipping
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order. We recommend using a tracked postal service, as VELTRIX cannot be responsible for returns lost in transit.
Refunds
Once your return has been received and inspected, we will notify you. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, contact info@veltrixactivewear.com as soon as possible with your order number and photographs of the issue.
Exchanges
We currently recommend returning the unwanted item and placing a new order for your preferred size or product, subject to availability.
Your Consumer Rights
Nothing in this returns policy affects your statutory consumer rights.