ORDERS
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to make a change or cancel an order, contact us at info@veltrixactivewear.com as soon as possible. We cannot guarantee changes once an order has entered processing or been dispatched.
How do I know my order has been confirmed?
Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking information where tracking is available for your delivery service.
SIZING
How do I choose the right size?
Please refer to our Size Guide before ordering. Individual products may have different fits, so we also recommend checking the information provided on each product page.
What if I am between sizes?
This can depend on your preferred fit and the product. Check the individual product description and Size Guide for guidance.
DELIVERY
Where does VELTRIX deliver?
VELTRIX delivers within Ireland and to selected international destinations. Available delivery methods, prices and estimated delivery times are shown during checkout.
How long will delivery take?
Delivery times depend on your location and selected shipping service. Please see our Delivery Information page for current estimated delivery times.
Will I have to pay customs or import charges?
International orders may be subject to customs duties, taxes or import charges depending on the destination country's rules. Where these charges are not collected at checkout, they may be payable by the recipient.
RETURNS & REFUNDS
Can I return my order?
Eligible items can be returned within 14 days of receiving your order, subject to our Returns & Refunds conditions.
What condition must returned items be in?
Items must be unworn, unused and returned in their original condition with all original tags and packaging attached.
How do I start a return?
Email info@veltrixactivewear.com with your order number and the item(s) you would like to return. We will provide the next steps.
How long does a refund take?
Once your return has been received and inspected, approved refunds will be issued to your original payment method. Your bank or payment provider may require additional processing time.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your location.
Is payment on the VELTRIX website secure?
Payments are processed securely through the payment methods available through our Shopify checkout.
PRODUCT CARE
How should I wash my VELTRIX products?
Always follow the care instructions on the garment label and individual product page. Different fabrics and products may require different care.
DISCOUNTS
Can I use more than one discount code?
Whether discounts can be combined depends on the terms of each promotion. Any restrictions will be displayed during checkout.
CONTACT
How can I contact VELTRIX?
For order, product or general enquiries, contact us at info@veltrixactivewear.com